New Feature - MEHDapp Field Service

New Feature - MEHDapp Field Service

Let your Service Technicians thrive in the field

MAY 2018 | 6 MIN READ

Easily manage all of the challenges of your mobile operations with MEHDapp, the field service app built for Service Technicians. 

Once upon a time, your team used elaborate forms and work orders to keep track of services provided for customers. The orders got mixed up once in a while, products didn’t end up at the right location and the service technician needs to communicate back to the office everytime they needed more information on the work order. Once the work order was completed, an invoice had to be created and sent off to the customer and the coverage providers. Surely there could be an easier way?

The more work orders that were to be performed, the longer the wait times for customers as paperwork pilled up.

You asked we listened.

 

Features Overview:
Unique Login

Each employee can now access the information they need right at their fingertips in the field. By simply downloading MEHDapp, users can use the same login created for their user profile to log in.

Calendar & Map

Each employee can now access the information they need right at their fingertips in the field. By simply downloading MEHDapp, users can use the same login created for their user profile to log in.

Work Orders

Each employee can now access the information they need right at their fingertips in the field. By simply downloading MEHDapp, users can use the same login created for their user profile to log in.

Inventory

Each employee can now access the information they need right at their fingertips in the field. By simply downloading MEHDapp, users can use the same login created for their user profile to log in.

Signature Capture

Each employee can now access the information they need right at their fingertips in the field. By simply downloading MEHDapp, users can use the same login created for their user profile to log in.

Photos

Take photos directly from your phone that are automatically added to the Work Order. This allows Service Managers at the office to analyze the product or situation in further detail.

Benefits
Improved Productivity

With instant access to work orders and critical information, your techs will arrive at every job site prepared and ready to go. They can easily track the inventory used, add photos and comments with out ever leaving the app. Being a cloud based system, your service techs can dive into more functionality by simply login on to your MEHD system through your companies unique MEHD URL.

With this additional control, you’ll save time in the field and office. Unnecessary calls between office staff and field techs are eliminated, saving valuable time for more important matters.

Streamlined Operations

Communications between the office and field technicians are vastly improved when using mobile apps. All necessary information is captured at the job site and transmitted to the office in real time, greatly reducing the risk of incorrect billing and potential errors due to illegible handwriting.

Office staff and service managers will always know where techs are in their day, as well as the status of current jobs. Making adjustments to work schedules in real time is easier than ever, as availability and proximity are updated automatically. Technicians are immediately updated regarding schedule changes, job details, and new locations.

Improved Customer Experience

The popularity of mobile devices has changed customer expectations forever. When access to information and services is just a single tap away, the expectation of instant gratification is set.

Naturally, businesses need to adapt to these expectations to keep customers satisfied. A Forrester study showed that 80% of businesses using mobile apps in the field have seen an increase in overall customer satisfaction.

Data Accuracy

While regulations may require you to keep paper records for your business, the process of manually collecting data in the field is notoriously inaccurate and inefficient. Capturing data with pen and paper is prone to errors, not to mention that documents can easily get lost before being filed away at the office.

Mobile apps allow your business to go paperless and improve efficiency. Filling out paperwork in the field is burdensome and leads to frustration for the customer and technician alike. Securely capture payments and customer signatures while giving techs complete access to customer information.

Bring Your Company Into the Digital Age

Perception is everything and whether you realize it or not, companies that are using the latest technology are seen as innovative and progressive by customers. Arming your technicians with the latest and greatest in mobile technology gives your company more credibility and builds trust among customers.

 

The bottom line

 

Utilizing a mobile app in the field can greatly benefit your business, improving customer satisfaction and increasing profits. Ready to get started? Request your (personalized MEHD demo) today!

MEHD helps manage, streamline, and grow your HME/DME business
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